Privacy Policy

1. Information we collect

We collect information you provide directly to us, information generated when you use Getameal and information we receive from service providers that help us operate the platform.

Information from cooks and food businesses. When you create a cook or business account, we may collect:

• Your name
• Business or store name
• Email address
• Phone number
• Profile photo or business logo
• Business description
• Business location
• Store username or URL
• Menu information
• Food images
• Prices
• Pickup information
• Delivery areas and fees
• Bank or payout information
• Identity or verification information required by payment providers
• Order history
• Customer information connected to orders
• Communications with Getameal support

Certain banking and identity information may be collected directly by our payment provider rather than stored by Getameal.

Information from customers. When you place an order through a cook's Getameal store, we may collect:

• Your name
• Phone number
• Email address where required
• Delivery address
• Delivery area
• Pickup information
• Order details
• Order notes
• Payment status
• Transaction reference
• Order history with the relevant cook
• Communications relating to your order

Payment information. Payments are processed through third-party payment providers such as Paystack. Getameal may receive payment-related information such as:

• Transaction reference
• Amount paid
• Payment status
• Payment method category
• Refund status
• Chargeback or dispute status

Getameal does not need to store your complete card details in order to provide the service.

Device and usage information. We may automatically collect limited technical information when you use Getameal, including:

• Device type
• Operating system
• Browser type
• Internet Protocol address
• App version
• Pages or screens viewed
• Actions taken within the service
• Crash and diagnostic information
• Login activity
• Approximate location derived from device or network information where permitted

We do not require continuous precise location tracking unless a future feature specifically needs it and you have given the required permission.

2. How we use your information

We use personal information to operate Getameal and provide the services users request. This includes using information to:

• Create and manage accounts
• Create and display cook storefronts
• Process customer orders
• Process payments
• Connect cooks to payout accounts
• Provide pickup and delivery information
• Send order confirmations and transactional updates
• Help cooks manage customers and orders
• Detect failed or suspicious transactions
• Prevent fraud and misuse
• Resolve disputes
• Process refunds where applicable
• Provide customer support
• Improve product performance
• Understand how people use Getameal
• Maintain platform security
• Meet legal and regulatory obligations
• Communicate important changes to the service

We may also use aggregated or anonymised information to understand platform usage and improve Getameal.

3. How customer information is shared with cooks

When a customer orders from a cook through Getameal, the cook needs certain information to fulfil that order. We may therefore provide the cook with information such as:

• Customer name
• Phone number
• Delivery address
• Pickup details
• Order contents
• Customer notes
• Payment status

Cooks are expected to use this information only for legitimate business purposes connected to the customer's order and relationship with that cook.

Cooks must not misuse customer information, sell it, disclose it improperly or use it for unlawful purposes.

4. Payments and Paystack

Getameal uses third-party payment providers, including Paystack, to process payments and facilitate payouts.

When you make or receive a payment, the payment provider may process information under its own privacy policy.

Getameal may send payment providers information necessary to:

• Process transactions
• Create or manage payout accounts
• Verify business or identity information
• Process refunds
• Handle disputes
• Prevent fraud
• Meet financial regulations

We encourage users to review the privacy policies of the relevant payment providers.

5. Communications

We may send transactional communications relating to:

• Account activity
• Orders
• Payments
• Refunds
• Payouts
• Custom orders
• Store activity
• Security
• Important service changes

These communications may be sent by email, push notification, Short Message Service, WhatsApp or other supported channels.

Transactional communications are necessary to operate the service and may not always be optional.

Marketing communications, where used, will be handled separately and users may opt out where required by law.

6. Cookies and analytics

Our website may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve performance
• Understand usage
• Detect security issues
• Measure product activity

Where required, we will obtain consent before using non-essential cookies.

7. How we share information

We do not sell personal information.

We may share information with service providers that help us operate Getameal, including providers for:

• Payment processing
• Cloud hosting
• Email
• Messaging
• Analytics
• Customer support
• Security
• Error monitoring

These providers may only process information for the purposes required to provide their services.

We may also disclose information where required to:

• Comply with law
• Respond to lawful government requests
• Protect users
• Investigate fraud
• Enforce our Terms
• Protect Getameal's legal rights
• Respond to emergencies involving safety

If Getameal is involved in a merger, acquisition, financing, restructuring or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

8. Data retention

We retain personal information for as long as reasonably necessary to:

• Provide Getameal
• Maintain financial and transaction records
• Resolve disputes
• Meet tax, accounting and legal obligations
• Prevent fraud
• Enforce our agreements

Different categories of information may be retained for different periods.

Deleting an account does not necessarily mean every record can be deleted immediately where we are legally required to retain certain information.

9. Data security

We use reasonable technical, administrative and organisational safeguards designed to protect personal information.

No online service can guarantee absolute security.

Users are responsible for keeping their login credentials confidential and should notify us immediately if they believe their account has been compromised.

10. International data transfers

Some service providers used by Getameal may process data outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are used where required by applicable law.

11. Your privacy rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Access information we hold about you
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request restriction of certain processing
• Request portability of certain information
• Complain to the relevant data-protection authority

To exercise a privacy right, contact privacy@getameal.com. We may need to verify your identity before completing the request.

12. Nigeria Data Protection Act

Where applicable, Getameal processes personal data in accordance with the Nigeria Data Protection Act 2023 and related regulations.

Depending on the activity, our lawful basis for processing may include:

• Performance of a contract
• Consent
• Compliance with legal obligations
• Legitimate interests
• Protection of users and the platform

13. Children

Getameal cook accounts are intended for adults who are legally able to enter into contracts.

We do not knowingly allow children to independently operate cook accounts where they are legally unable to do so.

Customers under the age required to enter into a transaction in their jurisdiction should use Getameal only with the involvement of a parent or guardian.

14. Third-party links

Cook storefronts or communications may contain links to third-party websites or services.

Getameal is not responsible for the privacy practices of those third parties.

15. Changes to this policy

We may update this Privacy Policy as Getameal changes.

If changes are material, we may notify users through the app, website, email or another reasonable method.

Continued use of Getameal after an updated policy becomes effective means the updated policy will apply to future use of the service, subject to applicable law.

16. Contact

Getameal is operated by Getameal App Limited.

For privacy questions, email privacy@getameal.com. For general support, email support@getameal.com.