Terms and Conditions

1. About Getameal

Getameal provides software that allows independent food sellers to create storefronts, display menus, accept orders, receive payments and manage customer orders.

Getameal is primarily a technology platform. Unless explicitly stated otherwise, Getameal:

• Does not prepare food
• Does not own the food sold by cooks
• Does not operate the cook's business
• Does not guarantee food quality
• Does not independently verify every menu description
• Does not normally provide delivery
• Is not the cook's employer, partner or agent
• Does not guarantee that a cook will accept or fulfil every order

The contract for the food itself is generally between the customer and the cook. Getameal provides the technology used to facilitate that transaction.

2. Eligibility

You must have legal capacity to enter into a binding agreement to create and operate a cook account.

If you operate a food business, you are responsible for ensuring that you have any licences, registrations, permits, food-safety certifications or other approvals required by applicable law.

3. Cook responsibilities

Cooks using Getameal are responsible for:

• Providing accurate business information
• Providing accurate menu descriptions
• Displaying accurate prices
• Keeping availability current
• Disclosing relevant allergens where required
• Preparing food safely
• Meeting applicable hygiene standards
• Complying with food laws
• Fulfilling accepted paid orders
• Providing correct pickup or delivery information
• Managing customer complaints reasonably
• Complying with refund obligations
• Keeping payout information accurate
• Paying applicable taxes

Getameal may suspend a store where there are credible concerns relating to fraud, safety, repeated non-fulfilment or serious violations of these Terms.

4. Customer responsibilities

Customers are responsible for:

• Providing accurate contact information
• Providing accurate delivery information
• Reviewing order details before payment
• Selecting the correct pickup or delivery option
• Disclosing relevant information requested by the cook
• Being available to receive an order where delivery is selected
• Collecting an order within the stated pickup period
• Reviewing allergen information and contacting the cook if clarification is needed

5. Food allergies and dietary requirements

Food is prepared by independent cooks.

Customers with allergies or dietary restrictions should confirm suitability with the cook before ordering where necessary.

Getameal cannot guarantee that food is free from particular allergens unless explicitly confirmed by the cook.

Cooks are responsible for providing legally required allergen information and avoiding misleading dietary claims.

6. Menu availability

Menu items may:

• Sell out
• Become unavailable
• Be limited in quantity
• Be available only on certain dates
• Have an order cutoff

Adding an item to a cart does not necessarily reserve it until an order is successfully completed and payment is confirmed.

7. Order cutoffs

Cooks may set deadlines for accepting orders.

After the cutoff, the cook may stop accepting new orders for that fulfilment period.

Customers are responsible for reviewing relevant dates and times before ordering.

8. Orders and confirmation

An order is not considered fully confirmed until the required payment has successfully completed, unless Getameal or the cook clearly states otherwise.

A payment attempt that fails does not create a confirmed paid order.

Getameal may cancel or hold orders where we reasonably suspect:

• Fraud
• Payment abuse
• Technical error
• Duplicate transaction
• Unauthorised payment activity

9. Custom orders

A custom request is not automatically a confirmed order. The typical process is:

• The customer submits a custom request
• The cook reviews it
• The cook accepts, rejects or requests changes
• If accepted, the cook may create a payment request
• The customer completes payment
• The custom order becomes confirmed once payment succeeds

An acceptance message by itself does not mean the customer has paid.

10. Prices

Cooks control the prices of their products.

Prices shown on Getameal may include or exclude certain service or payment fees depending on the cook's configuration.

Customers should review the full checkout total before paying.

11. Getameal fees

Getameal currently charges a platform fee of approximately 5% of eligible transactions.

Payment processing fees charged by payment providers such as Paystack may also apply.

The cook may have the option to absorb applicable fees, or to pass certain fees to the customer. The applicable total should be shown before checkout.

Getameal may change its fees in the future. Where a material pricing change affects cooks, reasonable notice will be provided before the new fee applies.

12. Payments

Payments are processed through third-party payment providers, including Paystack.

Payment processing is also subject to the payment provider's terms and policies.

Getameal does not guarantee that every payment will be authorised. Payments may fail or be delayed because of:

• Bank issues
• Card restrictions
• Network problems
• Fraud controls
• Payment-provider outages
• Incorrect information

13. Payouts to cooks

Cooks may be required to complete payment-provider onboarding before receiving payouts. This may include providing:

• Bank details
• Identity information
• Business information
• Other verification documents

Payout timing may depend on the payment provider, banking system, transaction risk and applicable regulations.

Getameal is not responsible for delays caused solely by banks or payment providers outside our reasonable control.

14. Refunds

Refunds are governed by the Getameal Refund and Cancellation Policy and any additional rules clearly disclosed by the cook before purchase.

The Refund Policy forms part of these Terms.

15. Pickup

Where pickup is offered, the cook determines the:

• Pickup address
• Pickup date
• Pickup window
• Pickup instructions

Customers are responsible for collecting the order during the stated period.

If a customer fails to collect an order, a refund is not automatically guaranteed, particularly where food has already been prepared.

16. Delivery

Unless Getameal explicitly states otherwise, delivery is arranged or managed by the cook or a third-party delivery provider. Getameal is not itself the delivery company.

Cooks may charge delivery fees based on:

• Delivery zone
• Distance
• Flat fee
• Other disclosed rules

Customers must provide a complete and accurate delivery address. Additional charges caused by an incorrect address may be the customer's responsibility.

17. Food quality and fulfilment

Cooks are responsible for:

• Food preparation
• Packaging
• Portions
• Quality
• Accuracy
• Hygiene
• Timeliness
• Fulfilment

Getameal may assist with disputes but does not directly supervise food preparation.

18. Prohibited use

Users must not use Getameal to:

• Commit fraud
• Sell illegal goods
• Launder money
• Process transactions unrelated to legitimate food business activity
• Misrepresent products
• Impersonate another person
• Misuse customer data
• Upload malicious software
• Attempt unauthorised access
• Abuse payment systems
• Manipulate reviews
• Engage in harassment
• Violate intellectual property rights
• Circumvent Getameal fees through deceptive methods

19. Account security

Users are responsible for protecting their login credentials.

You must notify Getameal promptly if you believe your account has been accessed without permission.

20. Suspension and termination

Getameal may suspend or terminate accounts where reasonably necessary because of:

• Fraud
• Chargeback abuse
• Serious safety complaints
• Illegal activity
• Repeated failure to fulfil paid orders
• Misuse of customer information
• Payment-provider restrictions
• Violation of these Terms
• Risk to customers or the platform

Where appropriate, we may provide an opportunity to respond before permanent termination.

21. Content ownership

Cooks retain ownership of content they upload, including food photographs, logos, descriptions and menu information.

By uploading content, the cook grants Getameal a limited licence to host, display, resize, reproduce and distribute that content as necessary to operate and promote the cook's storefront and Getameal.

Cooks must have the right to use content they upload.

22. Getameal intellectual property

The Getameal name, software, interface, design, branding and platform technology belong to Getameal or its licensors.

Users may not copy, reverse engineer, resell or exploit Getameal's software except where permitted by law or by written agreement.

23. Platform availability

We aim to keep Getameal available and reliable, but we cannot guarantee uninterrupted service. The platform may occasionally be unavailable because of:

• Maintenance
• Updates
• Internet outages
• Hosting failures
• Payment-provider issues
• Events outside our reasonable control

24. Liability

To the maximum extent permitted by law, Getameal is not responsible for losses arising solely from:

• Food prepared by a cook
• Food allergies not caused by Getameal
• Cook misconduct
• Incorrect information supplied by a cook
• Customer-provided incorrect delivery details
• Third-party delivery services
• Bank or payment-provider outages
• Events outside our reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded.

25. Indemnity

A cook may be responsible for losses, claims or costs reasonably arising from their:

• Violation of applicable law
• Unsafe food
• Misleading listings
• Intellectual property infringement
• Misuse of customer data
• Violation of these Terms

This clause applies only to the extent permitted by law.

26. Taxes

Cooks are responsible for understanding and paying taxes applicable to their business unless the law requires Getameal to collect or remit a particular tax.

27. Changes to Getameal

We may modify, add or remove features as the product develops.

We may also update these Terms. Material changes will be communicated where required.

28. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, unless mandatory consumer protection laws in another jurisdiction require otherwise.

29. Disputes

Before beginning formal legal proceedings, users should contact Getameal and attempt to resolve the issue informally.

Contact support@getameal.com.

Nothing in this clause removes any legal rights users have under applicable consumer law.

30. Contact

Getameal is operated by Getameal App Limited.

Email support@getameal.com for any question about these Terms.